Box Office Information

What is your exchange policy?

EXCHANGES: Not feeling well? Please help keep everyone healthy and safe by staying home. If you are unwell or plans change, please reach out to our box office to ask about exchanges at 941-953-3434 or email BoxOffice@SarasotaOrchestra.org. Exchanges should be made in person at the Box Office during regular business hours, or mail in your tickets with instructions for the new date. The week of a concert, we can do phone exchanges, based on availability. Exchanges should be made prior to the concert you wish to switch. We exchange on a ticket-for-ticket basis, regardless of the original ticket value.

TICKET DONATIONS: You can also donate your tickets for resale. We will issue a donation acknowledgement for the value of the tickets when we receive them.

Replacement Tickets.

Reprints are free. If you have misplaced your tickets, contact the Box Office, or come to your concert and request reprints. We will be happy to assist you.

Special Seating Needs.

We do our very best to provide adequate seating for all of our patrons. If you need aisle, wheelchair or walker accessible seating, or have any other special needs, please contact the Box Office directly. We will be happy to help.

Payment Methods.

We accept Mastercard, Visa, Discover, and American Express. We also accept check and cash payments in person. Checks may be made out to Sarasota Orchestra or for Festival events, Sarasota Music Festival.

Discounts.

Any special codes or offers must be used at the time of purchase. Discounts cannot be provided once the sale is complete.

Do you have student discounts?

We offer student rush $9 tickets for students with valid ID to a secondary, undergraduate, or graduate school (diploma/degree programs). Elementary and middle school students without ID also qualify. These $9 seats will be available at the door for most concerts that are not sold out. We also offer the $9 price to one adult accompanying a youth under 18 years old.

Do you have discounts for groups?

We offer a 20% discount for groups of 20 or more in one transaction. Group discounts are not available online; please call the Box Office to reserve your group today!

I would like to bring my child to a concert...

Children may attend any Sarasota Orchestra concert as long as they have a ticket. It is generally recommended that children be able to sit quietly for the duration of the concert. We do not allow babies or toddlers, unless it is a family concert. All attendees must have their own seat. Symphony staff or ushers will ask parents to take disruptive children out of the hall.

Fees.

Online Transaction Fee: $7 per order
Mailing Fee: $2 per order (applied to phone orders only)
Subscription Processing Fee: $7
Van Wezel Fee: For events at the Van Wezel, a $8 fee per ticket for each concert is included for service charges and parking, which is paid to the city-owned and operated Van Wezel. This fee is incorporated into the listed subscription and ticket prices.
Operating Reserve Fund: $1 per ticket is added to support our Operating Reserve.

Ticket sales are vital to sustain Sarasota Orchestra and preserve great music in our community. In the event Sarasota Orchestra needs to cancel a performance, we encourage ticket holders who are able to donate their tickets.

Refunds: For concerts that have been cancelled, Sarasota Orchestra typically offers refunds. Details regarding the cancellation and instructions about how to request refunds would be sent directly to ticket holders by email and phone.

Operating Reserve Fund: A $1 fee for every ticket purchased goes to our Operating Reserve Fund. This fee is incorporated into the listed subscription and ticket prices.