Sarasota Orchestra currently has a full-time job opening for a Human Resources Manager. The successful candidate will guide and maintain the overall human resources services, policies and programs for the Orchestra. Manage payroll and benefits administration for the Orchestra’s staff and musicians.

Responsibilities for this position include (but are not limited to):

Human Resources Management

·       Develop and manage the employment process including recruitment, selection and placement of employees

·       Maintain knowledge of industry trends, employment legislation, legal requirements and government reporting regulations to ensure compliance with federal, state and local regulations

·       Counsel employees and management on a variety of personnel related matters including sensitive issues, job reclassification, career development, termination and policy interpretation

·       Coach and mentor management and employees; act as a liaison to encourage behaviors that are in line with the Orchestra's mission, culture and values

·       Lead yearly performance appraisal process; work collaboratively with management to develop strategy and provide support during annual performance reviews

·       Identify employee training and development needs, opportunities and programs; develop plans for training

·       Conduct periodic salary surveys to determine general competitiveness of current salaries; make recommendations based on survey findings

·       Lead Employee Event Committee to encourage morale boosting activities

Payroll and Benefits Administration

·       Manage the full-cycle payroll process

·       Administer all benefits including medical, dental, vision, disability, life insurance and 403B plan

·       Administer FMLA, Disability, Workers Compensation and Unemployment Claims

Records and Policy Administration

·       Develop record management procedures that maintain, update and retrieve data in an accurate and expeditious manner

·       Maintain vacation, personal leave and any other paid time off records

·       Update and maintain Employee Handbook and job descriptions; communicate any policy changes to supervisors and staff

The successful candidate will possess:

• BA Degree in Human Resources or related field
• 5+ years’ experience in Human Resources
• Proficient in MicroSoft Office and payroll processing programs
• Excellent verbal and written communication skills
• Ability to work independently with little supervision
• Strong attention to detail and accuracy
• Ability to organize and prioritize work
• Ability to work well in a team environment
• Ability to work with employees at all levels of the organization

If you are interested in applying for this position (or know someone that is interested in applying), please submit a cover letter and resume to HR@SarasotaOrchestra.org.

Sarasota Orchestra currently has a full-time job opening for a Technical Director. The successful candidate will oversee all audio requirements for Orchestra programs, including Youth Orchestras and Sarasota Music Festival. Provide archival recordings for Sarasota Orchestra, Youth Orchestra and SMF programs. Oversee sound systems in Beatrice Friedman Symphony Center and perform or oversee video aspects of concerts.

Responsibilities for this position include (but are not limited to):

• Oversee technical aspects (audio and visual) of Orchestra concerts and rehearsals, comply with technical riders, coordinate with outside sound and video contractors

• Edit Masterworks audio recordings for local Public Radio broadcast; ensure compliance with Collective Bargaining Agreement recording protocols; work with Music Director, Staff Conductors and Director of Artistic Planning toward final broadcast quality; submit final broadcast recordings

• Edit audio and visual recordings for grants; work closely with Vice President of Operations and Director of Artistic Planning on all edits

• Record performances (chamber concerts, educational concerts, SMF concerts, other concerts as requested by the Music Director and Director of Artistic Planning)

• Oversee and maintain sound systems in Beatrice Friedman Symphony Center

• Set up and run cameras in all venues; edit video and sound when necessary for streaming, archival or grant purposes

• Train production staff in basic operation of in-house recording systems in Beatrice Friedman Symphony Center

• Create budget estimates and manage costs for A/V technology and services supporting program activities

• Provide technical support for events including Board of Director meetings, Development events, volunteer meetings, rentals

• Assist with rentals and other facilities related matters as needed

• Assist in the execution of orchestra set ups/tear downs for SO and Youth Orchestra services in all performance venues

• Communicate and maintain positive relationships with orchestra musicians, conductors and staff

The successful candidate will possess:

• Bachelor’s Degree

• Strong, proven background in audio engineering in a professional environment

• Knowledge of basic lighting and video systems

• Music background and training with experience in symphonic music

• Ability to work flexible hours, including some nights and weekends

• Ability to work with Conductors, Musicians, Staff, Volunteers

• Ability to work in a fast paced, deadline driven, team environment, while maintaining a calm, professional demeanor

Sarasota Orchestra offers a competitive salary, generous time off and a comprehensive benefits package including health, dental, vision, life insurance, disability and retirement.

Please e-mail a cover letter and resume to HR@SarasotaOrchestra.org

Sarasota Orchestra currently has a job opening for a Patron Services Manager. The successful candidate will be responsible for creating a culture of customer-first service through front-of-house activities for all Orchestra concerts, interfacing with front-of-house staff at other venues where the Orchestra performs, and training and supervising House Managers, ushers and volunteers.

Responsibilities for this position include the following:

• Create fantastic customer experience through excellent front of house management and usher interactions
• Greet and oversee seating of patrons at concerts to ensure excellent patron experiences; resolve all FOH issues; tend to and document any accident/incident that may occur
• Resolve and follow up with customer complaints and concerns, reporting these to appropriate staff/departments
• Secure schedules, train and manage House Managers and volunteer ushers for all concerts 
• Create and maintain training materials, volunteer usher involvement and recognition program
• Represent and serve as liaison with the FOH team at off-site performance facilities; brief off-site ushers on Orchestra policies, programs and procedures
• Coordinate marketing archives and materials in venue lobbies
• Maintain close contact with Box Office staff to troubleshoot ticketing and other patron issues while maintaining customer satisfaction and comfort; maintain close contact with the Development team for sponsor/donor services at concerts
• Communicate with Production staff regarding start time and intermission interval for each performance
• Schedule and lead pre-concert interdepartmental meetings to generate and distribute call sheets
• Ensure compliance with audience safety protocols as may be developed with other staff
• Ensure safety of patrons by scheduling SPD extra duty detail for concerts and assigning a point person to the officer

Qualifications include the following:

• Bachelor's Degree
• 5+ years customer service/front of house experience
• 2+ years experience with volunteers
• Positive and professional demeanor
• Exemplary communication, organizational and leadership skills
• Excellent interpersonal skills with a demonstrated record of working with customers or performing arts patrons
• Knowledge of performance/theatre environment, or customer service experience with a service oriented organization
• Availability to work many nights and weekends during the season
• Ability to work well in a team oriented environment.
• Ability to handle multiple tasks and situations concurrently, make decisions with confidence and work under pressure
• Strong computer skills
• Willing to receive and maintain CPR/First Aid/AED/BBP Certification
• Appreciation for live music performance preferred

Sarasota Orchestra offers a competitive salary, generous time off and a comprehensive benefits package including health, dental, vision, life insurance, disability and retirement.

Please e-mail a cover letter and resume to HR@SarasotaOrchestra.org

Sarasota Orchestra currently has a job opening for a part-time Catering Coordinator and Facilities Support.  The successful candidate will plan, coordinate and execute various orchestra-sponsored functions, rental events and concert concessions (related to Food and Beverage and non-orchestral events). 

Responsibilities for this position include the following:

• Plan food and beverage requirements with hosting departments for Orchestra and Orchestra-affiliated events
• Finalize set-ups with hosting departments; coordinate logistics with production staff, facilities and front-of-house staff; set up in-house events as needed
• Serve as liaison between Orchestra staff, outside caterers and vendors as needed
• Purchase prepared food and beverages for in-house meetings and receptions, arrange for pickup or delivery, and manage set-ups
• Submit linen orders and confirm timely deliveries and pickups
• Schedule and manage food and beverage staff in coordination with the Facilities Manager
• Advise and assist renters as needed, including audio setup
• Be the Facilities presence for concerts, rentals and auxiliary events as needed
• Communicate any building issue to Facilities Manager or vendors as necessary
• Perform inventories on foodstuffs throughout the year
• Manage catering expenses within approved budgets
• Keep accurate records of purchases, schedules, event planning, reports and other catering related activities as assigned
• Maintain cleanliness in work area and food and beverage closet
• Work within the rules and regulations of the Sarasota Orchestra bar license

Qualifications include the following:

• High School Diploma or equivalent
• Prior experience in food/beverage/catering industry
• Familiarity of local caterers/restaurants
• Ability to direct service staff
• Creativity with buffet/room set-up/decorations
• Computer (Excel) experience
• Ability to lift up to 50 lbs.
• Valid Driver's License
• Ability to work flexible hours (including evenings and weekends)
• Ability to work well in a team environment

Please e-mail a cover letter and resume to HR@SarasotaOrchestra.org

Sarasota Orchestra currently has a job opening for a full-time Ticket Agent.  The successful candidate will be responsible for selling performance tickets and providing excellent customer service. 

Responsibilities for this position include working within the computerized ticketing system to sell tickets via phone, in person and at off-site venue performances, entering accurate customer data, balancing your own daily sales and transporting box office supplies to off-site performances.

Qualifications include the following:

• High School Diploma or equivalent

• Highly customer focused; professional demeanor

• Ability to communicate programs and policies to customers

• Ability to accurately handle money and customer information

• Ability to follow directions and learn computerized ticketing system

• Flexibility to work outside of conventional office hours as needed, including nights and weekends

• Strong organizational skills and attention to detail

• Ability to work well in a team environment

• Ability to work at and commute to all off-site locations

• Ability to transport mobile box office equipment and supplies

• Ability to stand or sit on a high stool for extended periods of time

• Ability to lift up to 25 pounds

• Previous sales/customer service experience preferred

• Knowledge of Classical Music a plus

A clean background and credit check will be required.

Sarasota Orchestra offers a competitive salary, generous time off and a comprehensive benefits package including health, dental, vision, life insurance, disability and retirement.

Please e-mail a cover letter and resume to HR@SarasotaOrchestra.org